1. Acceptance of Terms
By accessing or using Kluiq's website, AI CRM platform, or any related services, you agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and Kluiq LLC, a Michigan limited liability company at 390 Park St, Birmingham, MI, US.
2. Description of Services
Kluiq provides an AI-powered CRM platform for businesses and their clients. The platform enables businesses to automate and manage client communications including: client onboarding sequences and reminders, account-related updates and status notifications, marketing and promotional messages (where explicit consent has been obtained), and service notifications and operational alerts. Kluiq uses registered 10DLC phone numbers (TCR Brand ID: BX87ZIF, Campaign ID: CYY7WWR) and all messaging is conducted in compliance with applicable carrier requirements and CTIA guidelines.
3. Use of Services
Users may not use the platform to send unsolicited messages, violate the TCPA or CAN-SPAM Act, transmit fraudulent or harassing content, circumvent compliance mechanisms, or violate carrier terms of service or TCR guidelines.
4. User Consent
By using Kluiq's services, including signing up for SMS communications, you expressly consent to the collection, use, and sharing of your personal information as outlined in our Privacy Policy. You consent to receive text messages from Kluiq, including transactional and promotional messages where applicable. You may opt out of promotional messages at any time by following the opt-out instructions.
5. Messaging Terms
Program Description
Kluiq uses its AI CRM to send account-related updates, onboarding reminders, marketing messages, and service notifications to existing clients. Messages are sent from registered 10DLC numbers operated by Kluiq LLC.
Opt-In and Consent
You will only receive SMS messages from Kluiq after providing express consent, either by completing the digital opt-in form at https://kluiq.ai/sms-optin and confirming via a reply of YES, or by verbally consenting during a phone conversation and confirming via SMS reply of YES. Consent is not a condition of any purchase. The checkbox on the opt-in form is never pre-selected and is never a required field for general form submission.
Double Opt-In Requirement
All marketing message subscriptions require a double opt-in. Upon submission of the opt-in form or verbal agreement over the phone, a confirmation SMS is sent. Only users who reply YES to this confirmation message are subscribed to marketing messages. Users who do not reply YES will only receive informational account messages if applicable.
Message Frequency
Message frequency varies based on your account activity, the services you use, and the types of communications you have consented to receive.
Message and Data Rates
Message and data rates may apply based on your mobile carrier plan. Kluiq is not responsible for any charges imposed by your mobile carrier.
You may choose to stop receiving promotional text messages from Kluiq at any time. To opt out, simply reply to any text message you receive from us with the word STOP or UNSUBSCRIBE. Once we receive your opt-out request, we will promptly remove your number from our promotional messaging list. Opting out of promotional messages will not affect your ability to receive important service-related or account communications if you are an active Kluiq platform user.
Support Instructions
Reply HELP to any message, or contact us at chad@kluiq.com or +1 (248) 686-6955.
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed by Kluiq. Network conditions, carrier policies, and device settings may affect message delivery.
Verbal Opt-In Flow
During phone conversations or AI voice calls, Kluiq representatives follow a scripted verbal opt-in process. The script includes disclosure of message types, frequency, rates, and opt-out instructions. Once a customer agrees verbally, a confirmation SMS is sent. If the customer replies YES, they are subscribed to both informational and marketing messages. If the customer does not reply YES, they will not be opted in to promotional messaging and will only receive informational messaging where applicable.
6. Intellectual Property
All content, trademarks, logos, software, and materials associated with Kluiq are the property of Kluiq LLC and may not be used without prior written permission.
7. Third-Party Services
Kluiq may integrate with third-party services (including Telnyx for SMS delivery). These third parties have their own terms. Telnyx is contractually prohibited from using your mobile information for their own marketing purposes.
8. Disclaimers & Limitation of Liability
Services are provided "as is" without warranties of any kind. Kluiq is not responsible for delays or failures in SMS delivery. To the fullest extent permitted by law, Kluiq LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the services.
9. Indemnification
Users agree to indemnify and hold harmless Kluiq LLC from any claims arising from their use of the services or violation of these Terms.
10. Governing Law
These Terms are governed by the laws of the State of Michigan. Disputes are subject to the exclusive jurisdiction of the state and federal courts in Oakland County, Michigan.
11. Changes to These Terms
We may post updated Terms with a revised date. Continued use of the services after changes take effect constitutes acceptance of the updated Terms.
12. Contact
Kluiq LLC · 390 Park St, Birmingham, MI, US · chad@kluiq.com · +1 (248) 686-6955