1. Introduction
Kluiq LLC ("Kluiq," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you use our website at https://kluiq.ai, our AI CRM platform, and our SMS messaging programs. This policy applies to all users of Kluiq's services, including businesses that use our platform to manage client communications and individual clients who receive communications via our platform.
2. Information We Collect
Information You Provide Directly
Name, email address, mobile phone number, business information, and any communications you send to us.
Consent and Opt-In Records
SMS consent records including the exact disclosure language shown at opt-in, timestamp, IP address, user ID, method of consent (digital or verbal), and the double opt-in YES reply confirmation.
Service and Usage Information
Account activity, message delivery logs, platform usage analytics, and browser or device type when interacting with our website.
3. How We Use Your Information
Phone numbers and contact information collected by Kluiq are used solely by Kluiq to send account notifications, onboarding reminders, marketing messages (where consent has been given), and service notifications related to our AI CRM platform. We also use information to maintain compliance records, improve our platform in aggregated and anonymized form, respond to inquiries, and meet legal obligations. We do not use your mobile information for any purpose other than those described above without your explicit consent.
4. SMS Messaging & Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Digital Opt-In (Marketing)
Users provide consent via the opt-in form at https://kluiq.ai/sms-optin. The form includes a checkbox (never pre-checked) with this disclosure: "I agree to receive marketing and promotional text messages from Kluiq about offers, products, and updates. Message frequency may vary. Msg & data rates may apply. Consent is not a condition of purchase. You can reply STOP to opt out at any time." Upon submission, an immediate confirmation text is sent asking the user to reply YES (required double opt-in). Only users who reply YES are subscribed. All consent data is stored with timestamp, IP address, and user ID.
Verbal Opt-In (Marketing)
During phone conversations or AI voice calls, Kluiq representatives follow a scripted verbal opt-in process. Once the customer agrees verbally, the phone number is recorded and a confirmation SMS is sent. The customer must reply YES to the confirmation SMS to be subscribed to promotional messaging. If the customer does not reply YES, they will only receive informational account messages.
If you are receiving text messages from us and wish to stop receiving them, simply respond with either STOP or UNSUBSCRIBE to the number from which you received the message. You will not receive further text messages unless you opt back in. For help, reply HELP or contact us at chad@kluiq.com or +1 (248) 686-6955.
Message Frequency and Rates
Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
5. Data Sharing
We do not sell your personal information. We may share limited information with service providers (for example, our SMS delivery vendor Telnyx) strictly to provide the services you request. These providers are contractually prohibited from using your mobile information or SMS consent data for their own marketing purposes. We do not share, sell, rent, or trade personal information with any third party for their independent marketing or advertising purposes.
6. Data Retention & Security
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Consent records are retained for a minimum of five (5) years for compliance audits. We use reasonable administrative, technical, and physical safeguards including encrypted storage and role-based access controls.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at chad@kluiq.com. You may opt out of SMS at any time by replying STOP. You may also lodge complaints with your local data protection authority.
8. Cookies and Tracking Technologies
We use standard cookies and analytics to understand how visitors use our website. Data collected via cookies is used in aggregate and is not linked to SMS consent records. You may disable cookies via your browser settings.
9. Children's Privacy
Our services are not directed to individuals under 13. If you believe a child's data has been collected, contact chad@kluiq.com and we will delete it.
10. Changes to This Policy
We will post any updated policy with a revised date. Continued use of the services constitutes acceptance of the updated policy.
11. Contact
Kluiq LLC · 390 Park St, Birmingham, MI, US · chad@kluiq.com · +1 (248) 686-6955